TERMS OF SERVICE

OVERVIEW

This website is operated by Humble Timber.

Throughout the site, the terms “we”, “us”, and “our” refer to Humble Timber.

Humble Timber provides this website, including all information, tools, products, and services available through this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a purchase agreement in your jurisdiction.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or otherwise interfere with the security or operation of our website.

2. PRODUCT INFORMATION

We make reasonable efforts to display our products, colors, dimensions, materials, and photographs as accurately as possible.

However, colors may vary depending on photography, lighting, screen settings, and the natural characteristics of wood and other materials.

Because many Humble Timber products are handmade or made from natural materials, minor variations in wood grain, knots, texture, tone, engraving, positioning, and finish may occur.

These variations are part of the handmade nature of the product and are not necessarily considered defects.

3. PERSONALIZED PRODUCTS

Many Humble Timber products are customized according to information supplied by the customer.

You are responsible for checking all personalization details before submitting your order, including:

• Names
• Spelling
• Dates
• Capitalization
• Colors
• Sizes
• Design selections
• Shipping information

We manufacture personalized products based on the information provided at checkout.

Once production has started, changes may no longer be possible.

Personalized and made-to-order products are generally final sale except when they arrive damaged, defective, or materially different from the order placed.

4. PRODUCT MOCKUPS & PREVIEWS

Where a digital preview, mockup, or personalization preview is provided, it is intended to help illustrate the expected appearance of the finished product.

Minor differences may occur in the final physical product due to material characteristics, manufacturing processes, sizing, positioning, screen rendering, and other factors.

Unless expressly stated otherwise, previews are illustrative and are not exact photographic representations of the finished product.

5. PRICING

Prices displayed on our website may change without notice.

We reserve the right to modify or discontinue products, promotions, discounts, or pricing at any time.

Taxes and shipping charges, where applicable, will be calculated or displayed during checkout.

6. ORDERS

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, contain incorrect information, involve pricing errors, or cannot reasonably be fulfilled.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

7. PRODUCTION & SHIPPING

Estimated production and delivery dates are provided as estimates unless expressly described as guaranteed.

We are not responsible for delays caused by shipping carriers, severe weather, customs processing, incorrect addresses, peak-season volume, government actions, or other events outside our reasonable control.

Please review our Shipping Policy for additional information.

8. RETURNS, REFUNDS & CANCELLATIONS

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Because personalized items are made specifically for each customer, different conditions apply to customized products.

9. INTELLECTUAL PROPERTY

All content on this website, including photographs, product designs, graphics, branding, logos, text, illustrations, and website content, is owned by or licensed to Humble Timber unless otherwise stated.

You may not reproduce, distribute, sell, copy, modify, or commercially exploit our content without prior written permission.

10. USER CONTENT

If you submit photographs, reviews, testimonials, comments, or other content to us, you confirm that you have the right to provide that content.

Where permitted by law and subject to applicable privacy requirements, we may use customer reviews or submitted product photographs for promotional or informational purposes.

You may contact us if you have questions about the use of your submitted content.

11. THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment processors, shipping carriers, and technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services outside our control.

12. DISCLAIMER

We make reasonable efforts to provide accurate information and high-quality products.

However, except where prohibited by law, the website and its content are provided without warranties beyond those expressly stated.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Humble Timber will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability relating to a purchase will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

14. INDEMNIFICATION

You agree to indemnify and hold Humble Timber and its affiliates, employees, contractors, and service providers harmless from claims arising from your violation of these Terms or misuse of our website.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The most current version will always be posted on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms where permitted by law.

17. CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Humble Timber
Operated by WASICO LLC
Email: Business@wasico.co
Address: Office Unit B, 9/F Thomson Commercial Building, 8 Thomson Road, Wan Chai