Refund policy

RETURN & REFUND POLICY

At Humble Timber, each personalized piece is made to order with care. Because many of our products are customized specifically for you, our return policy differs from that of standard retail products.

PERSONALIZED & CUSTOM ITEMS

Personalized, customized, engraved, or made-to-order products are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, color preference, or personalization details submitted by the customer.

Please carefully review all names, dates, spelling, capitalization, colors, sizes, and other personalization details before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging if the item was damaged during transit

Once reviewed, we may offer a replacement, remake, partial refund, or full refund depending on the circumstances.

You do not need to return a damaged or incorrect personalized item unless we specifically request it.

NON-PERSONALIZED ITEMS

For eligible non-personalized products, return requests must be made within 14 days of delivery.

Items must be unused, undamaged, and returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

ORDER CANCELLATIONS

Because our products are made to order, production may begin shortly after your order is placed.

Cancellation requests must be submitted within 12 hours of placing the order.

After production has started, we may no longer be able to cancel or modify your order.

Orders that have already shipped cannot be cancelled.

PERSONALIZATION ERRORS

We manufacture personalized products according to the information submitted at checkout.

We are not responsible for errors in names, spelling, dates, capitalization, addresses, or other personalization information provided by the customer.

If you notice an error after ordering, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once production has started.

COLOR & NATURAL MATERIAL VARIATIONS

Wood is a natural material. Grain patterns, knots, texture, tone, and color may vary from piece to piece.

Colors may also appear slightly different depending on lighting, photography, screen settings, and the natural characteristics of the material.

These natural variations are not considered defects.

RETURN SHIPPING

If a return is approved, we will provide instructions before you send the item back.

Please do not return an item without contacting us first.

Unauthorized returns may not be accepted.

REFUNDS

Approved refunds are issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

If you have any questions about your order, please contact us at:

Business@wasico.co

We are always happy to help.