Shipping policy
SHIPPING POLICY
Thank you for choosing Humble Timber. Each of our personalized keepsakes is prepared with care before being shipped to you.
PROCESSING TIME
Most products are made to order.
Our typical production time is approximately 3–7 business days before shipment.
During busy seasons, holidays, sales events, or periods of unusually high order volume, production may take longer.
Personalized or highly customized orders may also require additional processing time.
Please note that processing time is separate from shipping transit time.
ESTIMATED SHIPPING TIMES
After your order has shipped, typical delivery times are:
United States:
Approximately 7–10 business days
Delivery times are estimates only and are not guaranteed unless an expressly guaranteed shipping service has been purchased.
Shipping times may vary due to carrier delays, weather, holidays, customs, address issues, or other circumstances outside our control.
TRACKING
When tracking is available, you will receive tracking information after your order has been shipped.
Please allow up to several business days for tracking information to begin showing movement after a shipping label has been created.
DELIVERY DATES
Any estimated delivery date displayed on our website, at checkout, or by a shipping carrier is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.
If you are ordering for a birthday, holiday, first day of school, baby shower, wedding, or another time-sensitive occasion, we strongly recommend ordering well in advance.
Humble Timber is not responsible for missed events or deadlines caused by shipping carrier delays.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before placing your order.
If you notice an address error, contact us immediately.
Once an order has entered production or has been shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, please:
• Check around the delivery location
• Check with household members or neighbors
• Verify the shipping address on your order
• Contact the shipping carrier
If you still cannot locate your package, contact us and we will help you determine the next steps.
LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us at Busness@wasico.co.
For damaged shipments, please include photographs of both the item and the shipping packaging.
Depending on the circumstances, we may arrange a replacement, remake, refund, or carrier investigation.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
CONTACT
For shipping questions, please contact:
Busness@wasico.co